Oracle - EP2M Selected by Artesian Resources Corporation to Lead Migration and Implementation of Oracle Utilities Applications
System Upgrade with Oracle Utilities Solutions to Enhance Customer Interaction, Field Work, Productivity & Cost Efficiencies
Oracle Corporation and EP²M, LLC, an industry-leading systems integrator and Gold-level member of Oracle PartnerNetwork (OPN) announced today that Artesian, the eighth largest investor-owned water utility in the US, has selected EP²M to implement Oracle Utilities Customer Care and Billing, Oracle Utilities Mobile Workforce Management and the Process Integration Pack for Oracle Utilities, to increase efficiencies by automating and streamlining key business systems.
EP²M will migrate Artesian to the Oracle Utilities Customer Care and Billing application in order to deliver a 360-degree view of customer data, faster customer interactions and stronger financial controls.
The implementation of Oracle Utilities Mobile Workforce Management will improve scheduling efficiency and increase field crew productivity.
EP²M will use the Process Integration Pack for Oracle Utilities to ensure a smooth integration of the applications with near real-time communications.
Supporting Quotes
“As a water resource management company focused on providing a wide spectrum of services with skill and dedication to customer care, EP²M’s strong leadership, proven methodology and track record of successful Oracle Utilities application implementations has made them a preferred choice for heading this important project,” said Pierre A. Anderson, vice president, Information Technology, Artesian Resources Corporation.
“EP²M is proud to work with Artesian to deliver the deep functionality of the Oracle Utilities solution suite,” said EP²M CEO Dave Mulit. “We are confident the system upgrade will further drive this utility’s mission of providing the highest quality water and wastewater services on the Delmarva Peninsula.”
“EP2M is leveraging Oracle Utilities solutions to maximize customer satisfaction and operational efficiencies – ultimately enabling water utilities to meet their current business initiatives as well as future objectives,” said Rodger Smith, senior vice president and general manager, Oracle Utilities.
About EP²M
EP²M is an industry-leading systems integrator and a Gold-level member in Oracle PartnerNetwork (OPN) with exclusive focus on Oracle solutions, providing multi-product system implementation, high value project management and expert application support services for utility and public sector customers. EP²M’s mission is to ensure 100% project implementation and operational success through collaborative and cost-effective methodologies. EP²M provides Project Management, Quality Management, and Risk Management services to help clients reduce costs, save time, improve reliability, increase efficiencies and improve customer service by strategically leveraging their IT investments.