Oracle Announces Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics
Oracle announced the availability of Oracle Utilities Mobile Workforce Management 2.1 and Oracle Utilities Mobile Workforce Analytics, which help utilities to improve field service efficiency, customer service and system reliability.
New enhancements in Oracle Utilities Mobile Workforce Management 2.1 provide utilities with flexible scheduling options while helping to reduce costs. For example, utilities can automate the cost analysis of choosing different crew, timing and routing options, helping dispatchers ensure that field activities meet utility cost, training and customer satisfaction goals. Additionally, the application permits utilities to include “stand-by” shifts (available for holidays and emergencies, for instance) in normal scheduling procedures. Further, the solution enables utilities to schedule complex activities such as work orders with multiple tasks performed by multiple crews to complete services as quickly and accurately as possible.
The solution also enables utilities to take advantage of advanced collaboration tools. For example, field technicians can access the application on their mobile devices to capture digital content like photographs of damaged equipment or an audio clip of a motor making a peculiar sound. Technicians can attach relevant clips to job activity entries for future display and analysis. Further, technicians can use both Windows Mobile and Android devices with encrypted or unencrypted content.
Utilities can reduce business process costs through a packaged, vendor-supported business process integration with Oracle Utilities Customer Care and Billing and Oracle Utilities Work and Asset Management.
Further, the solution supports Oracle Utilities Mobile Workforce Analytics. This new, out-of-the-box business intelligence product helps utilities determine, for example, the effectiveness of the field service organization in completing work, the best way to reallocate resources based upon workload and compliance with emergency response-time standards.
Oracle Utilities Mobile Workforce Analytics is built on the industry-leading Oracle Business Intelligence Enterprise Edition (OBIEE) platform.